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Hyperlink to Service Manager users forbidden

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We have a task in a request which has a hyperlink to the 'Service Manager Users' list: https://live.hornbill.com/####/admin/app/com.hornbill.servicemanager/setup/users/

If I click this link from within a request (I'm an admin) then I get an 'access forbidden' page pop up.

If I copy the link and paste it into the browser address bar, then it goes directly to the correct page.

Any ideas why this doesn't work initially please?

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