Hyperlink to Service Manager users forbidden

[Guest Paul Alexander]

We have a task in a request which has a hyperlink to the 'Service Manager Users' list: https://live.hornbill.com/####/admin/app/com.hornbill.servicemanager/setup/users/

If I click this link from within a request (I'm an admin) then I get an 'access forbidden' page pop up.

If I copy the link and paste it into the browser address bar, then it goes directly to the correct page.

Any ideas why this doesn't work initially please?

[Martyn Houghton]

@Paul Alexander

Might be worth clicking on the link with developer tools turn on in the browser to see if something is happening to the link that might explain the error, just in case it getting corrupted in some way by the link being displayed in the task.

Cheers

Martyn

[NeilWJ]

Hi @Paul Alexander,

Yup that is not working properly, I will look at sorting that out, should just be something not setup correctly in one of our config files. 

For now if you just do https://live.hornbill.com/####/admin/app/com.hornbill.servicemanager/  that will auto select the users item in the navigation.

Cheers