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Removing/Deleting Contacts


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Is there a way to delete a contact within Service Manager as we are finding some duplicates and would like to remove the 'contacts' from our system as these people already have 'basic user' accounts in our system.

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Hi @Jeremy

Contacts are not stored in Service Manager.   You need to look under the Customers option.  

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It allows you to archive contacts, but not delete.  Archiving will remove them from view.  In the list of contacts, select which contacts you want to archive, then click on the Archive button in the top right to archive the selected contacts.  Only admin users have access to the list of archived users.  If you don't see the option to archive, you may need to add the Contacts Admin role. Let us know if this helps.  

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@James Ainsworth This is fine, but our problem is that these contacts are still appearing when archived e.g.

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But in the forms where we have user drop downs they appear

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If they are archived then my presumption should be that these accounts are not shown?

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