Alisha Posted April 21, 2022 Share Posted April 21, 2022 Hello, Where can I view emails sent from instancename-mail@live.hornbill.com please? To check that the process is working correctly, and in case of any internal email issues (i.e. not receiving an email from the above address), we would like to be able to check that the email was sent from Service Manager. Many thanks, Alisha Link to comment Share on other sites More sharing options...
Steve Giller Posted April 21, 2022 Share Posted April 21, 2022 @Alisha I'm not sure I completely understand the question, and because it's being asked I'm assuming that "Sent Items" is not the correct answer? As a first step I'd suggest checking Admin->Platform Configuration->Email->Direct Outbound as Shared Mailbox emails from are sent from mail-instancename@live.hornbill.com, not instancename-mail@live.hornbill.com 1 Link to comment Share on other sites More sharing options...
Alisha Posted April 21, 2022 Author Share Posted April 21, 2022 Hi @Steve Giller, Just checked and they were exactly where you said, in Direct Outbound. Thanks for your help and quick response, Alisha Link to comment Share on other sites More sharing options...
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