Kelvin Posted November 25, 2021 Share Posted November 25, 2021 I might be missing something but the notify customer on update is not sending on one of new services and new mailbox. visibility is set to customer I am not seeing the email in sent items so it would seem like an option is not turned on. Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted November 25, 2021 Share Posted November 25, 2021 Hi Kelvin - is a test request under your name? The system will pick up on this and not send an update as it knows you are the customer / you are assigned the request Thanks 1 Link to comment Share on other sites More sharing options...
Kelvin Posted November 25, 2021 Author Share Posted November 25, 2021 @Adrian Simpkins Good point always forget about that. I will do some further testing 1 Link to comment Share on other sites More sharing options...
Kelvin Posted November 25, 2021 Author Share Posted November 25, 2021 @Adrian Simpkins Great that all worked, thank you 1 Link to comment Share on other sites More sharing options...
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