Customer notification on update not sending

[Kelvin]

I might be missing something but the notify customer on update is not sending on one of new services and new mailbox.

visibility is set to customer

I am not seeing the email in sent items so it would seem like an option is not turned on.

 

[Adrian Simpkins]

Hi Kelvin - is a test request under your name? The system will pick up on this and not send an update as it knows you are the customer / you are assigned the request

Thanks

[Kelvin]

@Adrian Simpkins Good point always forget about that. I will do some further testing

[Kelvin]

@Adrian Simpkins Great that all worked, thank you