Asset Export only returns 11 records

[LouiseT]

As of this morning, when we try and export from our Asset list, we only get 11 records returned.   The actual records do change depending on filters applied, but we are expecting much larger numbers.   Almost as if it's only returning the top 11 of the list.

Any ideas what could be going on here?

[ArmandoDM]

Hi @LouiseT

can you please clarify, is the number of assets you see in the list greater than the number of assets exported, or the filter applied to the list only returns 11 assets and you expect more ?

Regards

Armando

 

 

[LouiseT]

Hi @ArmandoDM

We see over 7,000 in the list, and when we export it we only get 11.

With the list filtered to approx 75 assets, we still only get 11 in the export.

Thanks

[ArmandoDM]

Hi @LouiseT

can you please double check the value of this app-setting api.xmlmc.queryExec.maxResultsAllowed, just to exclude this as a possible reason you can only export 11 

Thank you

Armando

 

[LouiseT]

Hi @ArmandoDM

This is set to 8,000.

The change in export results has happened recently - we were able to export all assets correctly at the end of last week.

And having checked again, it's actually only 10 results we're getting, my apologies.

 

Thanks

Louise

[JAquino]

I am seeing the same issue as well.
api.xmlmc.queryExec.maxResultsAllowed is set to 25000. 

No changes have been made at our end.

[ArmandoDM]

Hi @LouiseT  @JAquino

we are trying to replicate the issue, with no success so far.
May you please specify which columns are you exporting, if not all ?
Also, I you can check for any error in the browser console when you export the assets, it could help.

Thank you 

Armando

 

[JAquino]

It doesn't matter what columns are selected - all the results are the same.

I've tried just the asset ID, I've tried every field. 

I've run this from the main asset menu and by diving down in to the individual category menu.

This would be a typical export I would need to run:

 

Thanks

 

[ArmandoDM]

Hi @JAquino  @LouiseT

may I ask if its possible to post a screenshot of the back end call when you export the asset list please?
From your browser, if you press F12 and select the network tab, when you click on 'export' you should see and 'export' function being called, like in the screenshot

 

[ArmandoDM]

Hi @JAquino  @LouiseT

we identified an issue and fixed it.
An automatic patch will be applied to your instance today.

Apologies for the inconvenience

Regards

Armando

 

[JAquino]

ok thanks for lettings us know - much appreciated!

[LouiseT]

Thanks for letting us know!

[ArmandoDM]

Hi @JAquino @LouiseT

if you would like to confirm that the issue has been fixed it would be appreciated.

Should you still experience the issue, please try again after clearing the browser cache and logout/login again, to exclude any caching issues.

 

Regards

Armando

 

[LouiseT]

I'm afraid I'm still only getting 10 results, despite clearing the cache and logging out/in.

[JAquino]

@AmarndoDM
Hi, I'm afraid this is still not working this morning.

[LouiseT]

@ArmandoDM

Unfortunately still no luck here either.

[ArmandoDM]

Hi @LouiseT   @JAquino

if you can still see the issue, can you please raise a support request? 
We are unable to replicate it, so we need to investigate on your instance.

Thank you 

 

Armando

[JAquino]

Hi

I have just tested this and it would appear to be working so thank you for addressing this

Regards

 

[LouiseT]

@ArmandoDM

All seems to be working here now.  Thank you for getting this resolved.

[ArmandoDM]

@JAquino@LouiseT

thank you for checking again and giving confirmation that the issue is fixed.

 

Regards

Armando