Kelvin Posted February 18, 2021 Share Posted February 18, 2021 Following on from yesterday, is it possible to apply Sub-status setting to all service portfolio items. We have 50+ items, would we need to apply this to each one or is there a method to do this in bulk Link to comment Share on other sites More sharing options...
Jeremy Posted February 18, 2021 Share Posted February 18, 2021 @Kelvin You add global system sub-statuses here, either for all request types or for incidents, service requests etc: 1 Link to comment Share on other sites More sharing options...
Kelvin Posted February 19, 2021 Author Share Posted February 19, 2021 Can I confirm that the sub status config in Service Manager > Configuration > Request Sub-statuses do not work the same as the ones in the service portfolio. Example, if a customer updates a ticket whilst it is on hold it will automatically come off hold and be given a sub-status from the active list. Link to comment Share on other sites More sharing options...
Kelvin Posted February 19, 2021 Author Share Posted February 19, 2021 I think I may have resolved this as I think you still need to set the On Customer Response in each of the portfolio items 1 Link to comment Share on other sites More sharing options...
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