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Service Manager - Request-Assets Enhancement


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the new update asset functionality that has been added as a hornbill automation is great

could we look at the possibility of there being a 'create asset' automation. this would really save the team time and allow us to add the cmdb update element fully in to our BPMs

it would be great to be able to capture the required fields in the ticket and then use the create automation to generate the CI



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Hi @AndyGilly thanks for the post, and we're pleased you're finding the update and other asset operations useful. 

We have created a story to create new assets via the business process designer.  This story needs to be prioritised and then scheduled and we'll post back once it progresses onto our scheduled development queue.


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  • 7 months later...

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