Business Process Basics

[Chibamba]

Hello there,

I am having problems following the logic in a business process and the timeline in the request. How would one tell which part of the BP is running at any stage in the request timeline. I need to look at the request timeline and immediately be able to tell which part of the BP is running (and at which node) so I can be able to introduce decision nodes or any other nodes to change the work flow. Is there a primer I can read, I have watched the tutorial on BP but that does not address what I want to do and the wiki has not helped at all.

Thanks and apologies if this has been asked before.

 

Chibamba

 

 

 

 

[Chibamba]

Just to add some more context to this. What I am after is to turn off resolution notification for a particular customer, only that email address need tot receive a notification if that makes sense. Can this be done in the business process and how?

 

Thanks

 

[Steve Giller]

Without seeing your existing workflow it's difficult to know, but it's very common to have a Suspend - Wait For Resolution node followed by an Email Customer node.

If that's how you're set up, you can just put a Get Request Details (to refresh the data) followed by a Decision node with a branch that tests for a Match on that customer and avoids the Email Customer node, and a No Match exit (always have a No Match from a decision node!) that does send the email.