Help with Date field display

[Tina.Lapere]

Hi,

I'm struggling to get a date field to appear correctly within a call.  We are currently working on updating our PC & BPM's and I've noticed on our latest one when testing the date isn't appearing as it used to.  I'd be grateful for any help as I can't see what's changed.

This is how it currently displays (on the existing call) 

The information is being put into custom field d and has been working fine.

On the new PC/BPM it's put into custom field D again and it's now appearing like this:

I've checked and the field is still set to a 'Date control' field.  I've tried changing it from custom field d to custom field 21 (as that's a date field) and it comes through like this:

 

I'm totally confused and can't see why it's changed.

Can any one help?

Thanks

Tina

[nasimg]

Have a read of https://community.hornbill.com/topic/19679-resolution-time-on-resolved-emails-incorrect-before-clocks-went-back-also-showing-a-z-at-the-end-of-the-string/

I think you just need to add |formatLocalTime to the date variable

Nasim