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Restricting Priority Changes

Adrian Simpkins

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Hi All

We are looking to restrict use of the Change Priority action button within a request so that this function is only available to Team Leaders / Managers. However, when looking at this it looks like Priority access is set at the Service Portfolio level rather than a function granted within a  Role assigned to a User.

So we are thinking of approaching it like this: we will turn off the Change Priority button on all Services, then look to setup an Auto Task button which will raise the priority of a request, and control access to this button by configuring the conditions within the custom button setup to specific Users (could not see an option to set a condition here by Role?)

has anyone else done anything similar, or have any alternative solutions that you have implemented to control who can change Priorities? Any suggestions appreciated !

Many thanks




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