Frank Reay Posted September 16, 2020 Share Posted September 16, 2020 I guess this has been raised before but I can't find anything. My SD Manager becomes frustrated by Agents transferring Requests to other teams (or other Agents within the same team) with very little info or advice. Ideally he would want the Comments section in the Assign Tab (shaded red in pic below) to have some standard headings for info when assigning (and perhaps even made mandatory). I can't see any way of doing this so (apart from hitting people over the head to ensure they enter meaningful Timeline updates and Comments when assigning) how do others overcome this issue? Link to comment Share on other sites More sharing options...
ArmandoDM Posted September 16, 2020 Share Posted September 16, 2020 Hi @Frank Reay I think there is an app-setting for making the comment mandatory ? Regards Armando Link to comment Share on other sites More sharing options...
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