carlt Posted September 7, 2020 Share Posted September 7, 2020 Hi When we attempt to change the customer associated with a ticket the drop down doesn't populate with any names Carl Link to comment Share on other sites More sharing options...
David Hall Posted September 7, 2020 Share Posted September 7, 2020 Hi @carlt I've tested this and it looks to be working as expected. Just to confirm, the list will only return results when you have entered 2 or more characters of the name into the search field and it will only return customers that are subscribed to the service that you have associated to the request, so I'm not sure if either of those explain the lack of results for you? Cheers, Dave. Link to comment Share on other sites More sharing options...
David Hall Posted September 7, 2020 Share Posted September 7, 2020 @carlt I see you have raised this with the Support team so we will investigate from there. Kind Regards, Dave. Link to comment Share on other sites More sharing options...
carlt Posted September 7, 2020 Author Share Posted September 7, 2020 Thanks @David Hall Link to comment Share on other sites More sharing options...
Victor Posted September 8, 2020 Share Posted September 8, 2020 @carlt this should now be fixed. Apologies for the troubles this has caused. Link to comment Share on other sites More sharing options...
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