sprasad Posted August 17, 2020 Share Posted August 17, 2020 Using a customer email which contains an attachment, we will create a new request. We step through the progressive capture and on the final screen, it will show which attachments are to be applied to the request (See image below). The attachment(s) may also include additional logos (Twitter, Facebook, etc) but as these are presented to the user towards the bottom of the page, sometimes it can be missed and get added to the Request. Users have asked if the attachments could be shown in the vacant space immediately under the [FINISH] Button (middle left part of the form) as this will be more prominent? Link to comment Share on other sites More sharing options...
sprasad Posted January 6, 2021 Author Share Posted January 6, 2021 @James Ainsworth- As there has been no updates on this RFC, please let me know if you want me to re-log this under Service Manager. Link to comment Share on other sites More sharing options...
Victor Posted September 20, 2021 Share Posted September 20, 2021 @sprasad this was created under Configuration Manager section. Configuration Manager is a functionality for assets. For better visibility, as you suggested, this should have been raised in Service Manager (since we are discussing functionality for raising requests). I have moved this there now. 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now