Certificate issue when launching Honrbill

[Guest]

Hi

We seemed to have a problem with the our Hornbill certification (See attached). Can someone advise?

[Martyn Houghton]

@Shamaila

You should be able to login to the Admin Tool with your non SSO account in order to update the certificates used by your Single Sign On system.

https://admin.hornbill.com/<instance>/?ESPBasic=true

Cheers

Martyn

[Guest]

Im unable to log in from this https://admin.hornbill.com/<instance>/?ESPBasic=true (I should be the admin for our site)

[Steven Boardman]

@Shamaila  you need to put your instance name in the URL martyn provided - replace <instance>  with your instance name

[Guest]

2 minutes ago, Steven Boardman said:

@Shamaila  you need to put your instance name in the URL martyn provided - replace <instance>  with your instance name

Oh apologies i should of said i did change it but still not like my creds? 

[Guest]

9 minutes ago, Shamaila said:

Oh apologies i should of said i did change it but still not like my creds? 

Ok so im logged in with out Admin details. Can you advise how i would update the cert?

 

[Steven Boardman]

@Shamaila  this should be covered here:  https://wiki.hornbill.com/index.php/Troubleshooting_Single_Sign_On and the linked profiles page

[Guest]

Thank you for you help

[Steven Boardman]

@Shamaila  the new certificate key is your internal certificate key, this is not something Hornbill can provide.  You would need to speak to your internal team / colleagues who are responsible for these.  

This can be rectified by uploading a new certificate key to the Hornbill SSO Profile. Please contact the security or administration team within your company to request for a refreshed ADFS Server certificate key.
As a general principle, we advise that the team responsible for security or administration within your company can schedule a task to update the Hornbill SSO profile with the new certificates, prior to their expiry.

For instructions on uploading your IdP meta data into the Hornbill SSO Profile (which includes signing certificates) click the following link: Single Sign on Profiles