services Pipeline Services appearing for Contacts

[Jeremy]

Since we updated yesterday, it appears that if we raise a request for an external contact all the services including pipeline are available, it also appears some of these services that we had in the pipeline are now duplicated, without us doing anything?

If we raise a job for a 'customer' a basic user then the list appears as normal...

Basic User list

Contact Service List

[Guest Ehsan]

@Jeremy Thanks. As per the other post, following the patch, are you still seeing "Pipeline" services, even after a browser refresh? Sorry if you've already checked but wanted to narrow down the issue, to confirm that those services are indeed "Pipeline" services? Also could I ask, is the setting "servicemanager.progressiveCapture.servicedetails.enableSupportVisibility" turned on or off on your instance? As you've mentioned, this only happens when the customer is a Contact, so that will also help us in our investigation.

[Jeremy]

Yes this is still persisting after browser refresh and application cache update this is the setting:

It's strange as this has never been an issue until we updated yesterday, although granted that could be 'red herring'

[Guest Ehsan]

@Jeremy Thanks. We'll continue to investigate this.

[Jeremy]

I have also just tested this in a different browser (firefox) and this is still an issue. @Ehsan

[Guest Ehsan]

@Jeremy  We had a look and looks like the patch was correctly applied to your instance. Could you do a Application Cache Reload on the Service Manager application via the Admin Tool again and give it another try?

[Jeremy]

So the application refresh seems to have done the trick, thanks @Ehsan