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Posted

We have LOADS of email templates!

Most of them sit in the Requests Group (probably like lots of other people) such as:

image.thumb.png.ed4312f85f5e49a9b8664439c6228400.png

But they can actually be placed in Groups which is really useful ie you can place all Change emails in the Change Group. That's great when defining a BPM (as you can choose your Group) but NOT when looking in the Service Portfolio Config screen as you can only see the Requests Group to pick a default template.

image.png.cabf3e7937de8399a05f22c08353dff9.png

I do find this frustrating. Can this drop down be expanded to include all Groups.

image.png

Posted

Hi Frank,

Thanks for your post.  We do have a change in our backlog for this.  I've added your interest to the change.  I'll update this post once it has progressed. 

Regards,

James

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