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Make Email Template Groupings visible in Service Portfolio Config

Frank Reay

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We have LOADS of email templates!

Most of them sit in the Requests Group (probably like lots of other people) such as:


But they can actually be placed in Groups which is really useful ie you can place all Change emails in the Change Group. That's great when defining a BPM (as you can choose your Group) but NOT when looking in the Service Portfolio Config screen as you can only see the Requests Group to pick a default template.


I do find this frustrating. Can this drop down be expanded to include all Groups.


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