Make Email Template Groupings visible in Service Portfolio Config

[Frank Reay]

We have LOADS of email templates!

Most of them sit in the Requests Group (probably like lots of other people) such as:

But they can actually be placed in Groups which is really useful ie you can place all Change emails in the Change Group. That's great when defining a BPM (as you can choose your Group) but NOT when looking in the Service Portfolio Config screen as you can only see the Requests Group to pick a default template.

I do find this frustrating. Can this drop down be expanded to include all Groups.

[James Ainsworth]

Hi Frank,

Thanks for your post.  We do have a change in our backlog for this.  I've added your interest to the change.  I'll update this post once it has progressed. 

Regards,

James