No Call created via Email

[Nikolaj]

Hello @Steven Boardman 

We have a problem that some of our users including me cannot update tickets or create tickets via Email. For other users it works. And i cannot find out why?

can you please help us. thanks

Best Regards

Nikolaj

[Deen]

@Nikolaj if you look at the routing rule is there anything there that might not match with the email you are sending.  For example a fromdomain parameter that does not match would then exclude your email from the rule.

[Victor]

Looks like this thread and the one below are one and the same. We provided some advice there