Nikolaj Posted April 17, 2020 Share Posted April 17, 2020 Hello @Steven Boardman We have a problem that some of our users including me cannot update tickets or create tickets via Email. For other users it works. And i cannot find out why? can you please help us. thanks Best Regards Nikolaj Link to comment Share on other sites More sharing options...
Deen Posted April 17, 2020 Share Posted April 17, 2020 @Nikolaj if you look at the routing rule is there anything there that might not match with the email you are sending. For example a fromdomain parameter that does not match would then exclude your email from the rule. Link to comment Share on other sites More sharing options...
Victor Posted April 18, 2020 Share Posted April 18, 2020 Looks like this thread and the one below are one and the same. We provided some advice there Link to comment Share on other sites More sharing options...
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