Jump to content

shared mailbox username and password


Recommended Posts

4 minutes ago, Deen said:

From the Admin view under Home > System> Email> Shared Mailboxes> mailboxname  you should be able to specify the relevant username and password that you have obtained from your mail server.


is this not something provided by hornbill? like the default helpdesk inbound mail service.

Link to comment
Share on other sites

The inbound email would normally be obtained from an Exchange\Office 365 mail system.  You would need to have the credentials to access this.  Once you have obtained these from your administrator you can set them up in the admin view as mentioned above.  This is covered in more details here:


Remember, in a typical setup, email messages are not sent directly to your Hornbill instance but are retrieved periodically from a mail account that will reside on your organisations mail exchange.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...