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shared mailbox username and password


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4 minutes ago, Deen said:

From the Admin view under Home > System> Email> Shared Mailboxes> mailboxname  you should be able to specify the relevant username and password that you have obtained from your mail server.

 

is this not something provided by hornbill? like the default helpdesk inbound mail service.

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The inbound email would normally be obtained from an Exchange\Office 365 mail system.  You would need to have the credentials to access this.  Once you have obtained these from your administrator you can set them up in the admin view as mentioned above.  This is covered in more details here:

https://wiki.hornbill.com/index.php/Shared_Mailboxes

Remember, in a typical setup, email messages are not sent directly to your Hornbill instance but are retrieved periodically from a mail account that will reside on your organisations mail exchange.

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