shared mailbox username and password

[Lightsource]

the helpdesk email was already in place, we want to create a new one xxxxxxxxxxx@live.hornbill.com 

its asking for a username and password on the inbound mail service tab, where in hornbill do we set this user up?

[Deen]

From the Admin view under Home > System> Email> Shared Mailboxes> mailboxname  you should be able to specify the relevant username and password that you have obtained from your mail server.

 

[Lightsource]

4 minutes ago, Deen said:

From the Admin view under Home > System> Email> Shared Mailboxes> mailboxname  you should be able to specify the relevant username and password that you have obtained from your mail server.

 

is this not something provided by hornbill? like the default helpdesk inbound mail service.

[Deen]

The inbound email would normally be obtained from an Exchange\Office 365 mail system.  You would need to have the credentials to access this.  Once you have obtained these from your administrator you can set them up in the admin view as mentioned above.  This is covered in more details here:

https://wiki.hornbill.com/index.php/Shared_Mailboxes

Remember, in a typical setup, email messages are not sent directly to your Hornbill instance but are retrieved periodically from a mail account that will reside on your organisations mail exchange.

[Lightsource]

thats setup and the test connection works now, but mimecast is still bouncing the email when we send anything to xxxxxxxxxxx@live.hornbill.com?

[Steve Giller]

@Lightsource
If you could review the documentation here this should allow you to set up the outbound email to be sent from your o365 address rather than the live.hornbill.com address.
If you have any issues configuring the Outbound Mail Routing please post back here.