Jump to content

Emails to a shared mailbox does not add Sender details to a new request


Izu
 Share

Recommended Posts

Is this a user who is registered on your system and using the same email that is associated to their name?

I believe you allow unregistered customers to raise requests from emails, if the customer is not registered then the system will have no details available to add to the Request.

If the customer is a registered user then you might want to raise a Support Request for this.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...