Asset Management - Unable to add a tablet

[JAquino]

Hi

We are having problems adding a new mobile device in Asset Manager. This only started happening after the 2020-01-22 (Build 1819) update was applied.

When we try to add any kind of new mobile device we are getting the following error:

Is anyone else experiencing this problem?

It only seems to be the mobile class that is affected.

 

Thanks!

 

 

[JAquino]

Further to this, I should add that I have been able to upload the asset details via a CSV upload, so it just seems to be the interface that is broken.

[ArmandoDM]

Hi @JAquino,

 

can you please try populating the property 'Device Encrypted' under the section 'Mobile Device Information' please?

Regards

Armando

[JAquino]

Hi Armando

Thanks, yes I can confirm it works if I enable this field and populate it.

Regards

Joe

[ArmandoDM]

Hi @JAquino

thank you for checking.  I will report this issue for fix.

Regards

Armando

[Cassie]

@ArmandoDM

We have the same issue trying to add new mobiles.

[ArmandoDM]

Hi @Cassie

the issue has been fixed and it will be released with the new SM build. 

In the meantime,  if you populate the property 'Device Encrypted' under the section 'Mobile Device Information' then you will be able to create the asset.

Regards

Armando