Dan Munns Posted December 10, 2019 Share Posted December 10, 2019 Hi, I have created a package to install Fiddler to one of our machines. Simple .exe file with a /S switch for silent install. However everytime I try and run the package and actually install the software I get the below error (2nd line): It also did this with another installer with no switches at all. Help please. Link to comment Share on other sites More sharing options...
Gerry Posted December 10, 2019 Share Posted December 10, 2019 @Dan Munns Is there anything in the Debug Log tab? Gerry Link to comment Share on other sites More sharing options...
Graham Posted December 10, 2019 Share Posted December 10, 2019 @Dan Munns This looks like an internal firewall issue. The remote job calls back to the computer running the SIS service on port 11117. Can you check that TCP traffic is allowed from the remote computer (the one on which the software is being installed) to the computer running the SIS service? Link to comment Share on other sites More sharing options...
Dan Munns Posted December 10, 2019 Author Share Posted December 10, 2019 @Gerry both the debug log and console tab are blank. SIS server is up and connectable. Link to comment Share on other sites More sharing options...
Dan Munns Posted December 10, 2019 Author Share Posted December 10, 2019 @Graham the server could get out to the clients, the issue was the clients couldnt get back to the server so we added an inbound TCP rule to the server and it now works. Thanks Dan Link to comment Share on other sites More sharing options...
Gerry Posted December 10, 2019 Share Posted December 10, 2019 @Dan Munns Ok we will be in touch to get to the bottom of it Gerry Link to comment Share on other sites More sharing options...
Gerry Posted December 11, 2019 Share Posted December 11, 2019 @Dan Munns I believe we have identified the issue, it was relating to using the Admin Credential as the RunAs credential also, which would not work as expected, this was a poor assumption we made in the behaviour of the UI when creating the jobs, I expect a fix will be out today/tomorrow. Gerry Link to comment Share on other sites More sharing options...
Dan Munns Posted December 11, 2019 Author Share Posted December 11, 2019 @Gerry thanks for the update Link to comment Share on other sites More sharing options...
Dan Munns Posted December 13, 2019 Author Share Posted December 13, 2019 Hi @Gerry @Graham Thanks for fixing the RunAs creds issue. However within the BPM, even though the install works, I still get this error: Any ideas what this is? Do I need to configure something to wait for the completion of the task or something? Link to comment Share on other sites More sharing options...
Gerry Posted December 16, 2019 Share Posted December 16, 2019 @Dan Munns Thats not an error I even recognise, where are you getting this error and under what circumstances? It is certainly not ITOM specific as far as I can tell. More info? Gerry Link to comment Share on other sites More sharing options...
Dan Munns Posted December 16, 2019 Author Share Posted December 16, 2019 Hi @Gerry The error is generated on this BPM: The BPM I created just to test the IT Automation for deploying a package to a machine. The PC is literally just the target hostname. As soon as I open the ticket I get the error message. The package is deployed however. Removing the IT automation node also removes the error, which is why I assumed it was an ITOM issue. Triggering the package deployment from within ITOM causes no errors at all. I cant seem to find the error in any of the logs I have visibility of though. Link to comment Share on other sites More sharing options...
Gerry Posted December 16, 2019 Share Posted December 16, 2019 It seems to be something to do with the human task following the IT automation node, can you remove that and try it? Gerry Link to comment Share on other sites More sharing options...
Dan Munns Posted December 16, 2019 Author Share Posted December 16, 2019 Hi @Gerry It is indeed the human task. Remove it and the error goes with it. No matter what I put between the IT Automation and the task, the error reappears. It also makes no odds as to how the task is configured. If the task is there the error is there also. Link to comment Share on other sites More sharing options...
Gerry Posted December 16, 2019 Share Posted December 16, 2019 Hmm, if you put something like a decision after the automation and then the task... same problem? sounds like we will need to re-create this to see whats going on, seems odd... Gerry Link to comment Share on other sites More sharing options...
Gerry Posted December 16, 2019 Share Posted December 16, 2019 @Dan Munns Also, that error message, how do you display that? or where/when do you see that error appear? Gerry Link to comment Share on other sites More sharing options...
Dan Munns Posted December 16, 2019 Author Share Posted December 16, 2019 @Gerry the error is displayed in the bottom corner of the ticket as soon as I open it: Clicking the message gives me the message box I posted on Friday. As for adding a decision node: No joy I am afraid. BPM now looks like this and still getting the error: Link to comment Share on other sites More sharing options...
Gerry Posted December 21, 2019 Share Posted December 21, 2019 @Dan Munns Sorry for the delay in responding, this was a very odd bug that took us some time to track down and fully understand. This is now fixed and passing all tests, so this fix will make it into the pipeline over the coming days. Sorry for any inconvenience caused. You will find it in service build 3231 Thanks, Gerry Link to comment Share on other sites More sharing options...
Gerry Posted January 13, 2020 Share Posted January 13, 2020 @Dan Munns this problem has been resolved now Dan, let me know if you have any further issues with it Gerry Link to comment Share on other sites More sharing options...
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