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Everything posted by Graham

  1. @AndyGilly Andy, The sisRunJob API is what you need: https://api.hornbill.com/docs/automation/?op=sisRunJob Graham
  2. @AndyGilly I think I see what's happened here. We've made some architectural changes to the update processing, and currently your out of date SIS service is now unable to communicate with the Hornbill back-end successfully in order to update itself. The best way to resolve this is to download the latest SIS service (the download button is on the same page as your screenshot), and install that. If you manually stop the EspSisService, and then delete the contents of C:\Program Files\Hornbill\Site Integration Server, that will allow a fresh install to proceed. Once that's done, if you th
  3. @AndyGillyThe ITOM service should be auto-updating. Can you post a screenshot of where you're seeing the outdated build number? Build 3345 is the latest live release. Graham
  4. @AndyGilly Something's clearly gone wrong there! We'll take a look at that for you this morning. Graham
  5. @AndyHill Andrew, I've just run a quick test here to be sure and yes, that has now been fixed.If it still doesn't work, then there's something else weird going on!
  6. Guiseppe Thanks for bring this to our attention. We've now managed to replicate this issue in our development environment, and are looking at a solution now. I would expect a fix to be included in the next scheduled release. Best regards Graham
  7. @AndyHill Andy, We've now identified the problem, and the fix is undergoing internal testing. I would expect this to be included in the next release. Graham
  8. @AndyHill Andy, Thanks for bringing this to our attention. It's not an issue we're aware of, but we are investigating it now, and I'll post back when we have some more information for you. Graham
  9. @Dan Munns We think we've found the underlying cause of the problem, and we're currently determining the best way to resolve it. Unfortunately, the error message itself is misleading, in that the problem is not actually related to the uniqueness or otherwise of the name. As yet, we don't have a firm date for when a fix would be available, but I'll update you when we do. Graham
  10. @Dan Munns Dan, we'll take a look at this. I've had a quick try in one of our test instances, and I'm able to create one. I'll let you know what we find. Graham
  11. @Dan Munns Currently, as part of discovery, we are doing more than just checking that the computer is on the network. We are also querying it via WMI to ascertain some detailed information about it (hardware, operating system configuration and installed software). If we can't connect to the computer, we can't determine this information, so we don't add it to the inventory. However, I can see the benefit of having a computer in the inventory, even if the detailed information is incomplete, so that it can be the target of automation jobs at a later date and we can then update the inventory as
  12. @Dan Munns This looks like an internal firewall issue. The remote job calls back to the computer running the SIS service on port 11117. Can you check that TCP traffic is allowed from the remote computer (the one on which the software is being installed) to the computer running the SIS service?
  13. Dan This is a restriction on the uploads, which are currently limited to 20MB. We will be addressing this restriction as part of the standard Hornbill release cycle, and so I would expect it to be resolved in the next couple of weeks. Graham
  14. Dan Yes, rather embarrassingly, that's a configuration error on our part . However, it is going to require a software update at your end to resolve, and we'll get that to you just as soon as we can. In the meantime, would running discoveries against a Windows domain via ADSI get you going? Graham
  15. Dan When you say dashboard, are you referring to the Site Integration Services section of ITOM within Hornbill, or the local HTML interface on the server itself? Graham
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