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Allowing internal users to reset customer portal passwords


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Which roles would I need to assign to an internal user to allow them to reset customer portal passwords please? Currently only myself and another admin can do this and its not the best use of our time! We have enabled the option for our customers to reset their own passwords, but for one reason or another they don't always seem to be able to follow this process. The user I intend to give the ability to is otherwise a fairly basic 'normal' user and so we would like to minimise access to other admin config items if possible.





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We used to reset customer portal password on the customers behalf, be given that there is no support to enforce a password change on login.

We now advise customers to use the 'Forgot Password' option on the customer portal login, reminding them of their User ID if they are not sure.



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