Allowing internal users to reset customer portal passwords

[AWeaire]

Hi,

 

Which roles would I need to assign to an internal user to allow them to reset customer portal passwords please? Currently only myself and another admin can do this and its not the best use of our time! We have enabled the option for our customers to reset their own passwords, but for one reason or another they don't always seem to be able to follow this process. The user I intend to give the ability to is otherwise a fairly basic 'normal' user and so we would like to minimise access to other admin config items if possible.

 

Thanks,

 

Andrew

[Martyn Houghton]

@AWeaire

We used to reset customer portal password on the customers behalf, be given that there is no support to enforce a password change on login.

We now advise customers to use the 'Forgot Password' option on the customer portal login, reminding them of their User ID if they are not sure.

Cheers

Martyn

[AWeaire]

Thanks @Martyn Houghton

 

The only issue we have with this is that some customers insist they are not receiving the password reset email. They are mostly based in Hospitals, so their emails are heavily filtered... Thanks anyway.

 

Andrew

[Martyn Houghton]

@AWeaire

We had this initially, but we altered the setting so the reset emails came from our email address domain rather than the hornbill.com one. I think it might be this system setting, but @Victor should be able to confirm.

Cheers

Martyn

 

[AWeaire]

Ahh OK thanks @Martyn Houghton

Definitely worth looking at.

 

If @Victor could confirm that would be great!

 

Andrew

[Martyn Houghton]

@AWeaire

From a permissions point of view I believe it is the two Accounts System Rights below.

Cheers

Martyn

[AWeaire]

Perfect - Thanks again @Martyn Houghton