Jump to content

Allowing internal users to reset customer portal passwords


AWeaire
 Share

Recommended Posts

Hi,

 

Which roles would I need to assign to an internal user to allow them to reset customer portal passwords please? Currently only myself and another admin can do this and its not the best use of our time! We have enabled the option for our customers to reset their own passwords, but for one reason or another they don't always seem to be able to follow this process. The user I intend to give the ability to is otherwise a fairly basic 'normal' user and so we would like to minimise access to other admin config items if possible.

 

Thanks,

 

Andrew

Link to comment
Share on other sites

@AWeaire

We used to reset customer portal password on the customers behalf, be given that there is no support to enforce a password change on login.

We now advise customers to use the 'Forgot Password' option on the customer portal login, reminding them of their User ID if they are not sure.

Cheers

Martyn

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...