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Defect: Email notifications being sent to archived accounts

Dan Munns

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I have turned on email notifications at the request of a couple of our teams and it seems that it is trying to send the notification to team members who have left the business and have archived accounts. 

This is causing undeliverable messages to be attached to all requests assigned to a team with a team member who has left. 

Other than going through and finding all the affected accounts and removing them from the teams, does anyone have any ideas on how to fix? 

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Hi Dan,

Thanks for your post.  We are going to look into adding a check to make sure that archived users are not included in the emails.  Hopefully this shouldn't take too long so keep an eye open on the release notes for the next few Service Manager updates.



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