New User - Unable to validate user credentials

[Nick Brailsford]

Hi,

 

I have created a new user account but they are unable to login - the error message we are getting is unable to validate user credentials 

 

Thanks

 

Nick 

[Nanette]

@Nick Brailsford please can you confirm if you are trying to access to Supportworks or Hornbill application? many thanks, Nanette.

 

[Nick Brailsford]

Hi Sorry its the Hornbill application 

[Steve Giller]

Moved to the Hornbill forum.