Nick Brailsford Posted May 28, 2019 Share Posted May 28, 2019 Hi Support, We have a new analyst who has been created in hornbill with usual permissions however every time this person raises a new call, it displays the date 19/05. When others then look at this call it’s the correct date. The user is *** Could you take a look into this please?ADMIN EDIT: Obfuscated the name of the user (GDPR) Link to comment Share on other sites More sharing options...
Victor Posted May 28, 2019 Share Posted May 28, 2019 @Nick Brailsford firstly I would need to remind you (and anyone else for that matter) to be careful when including confidential information on forum threads. Hornbill forums are publicly accessible (this is mentioned in the forum section description). I have removed the confidential information from your above post. Regarding the issue, the new analyst created in Hornbill, how it was created? Was it by an LDAP import or created manually? Link to comment Share on other sites More sharing options...
Nick Brailsford Posted May 28, 2019 Author Share Posted May 28, 2019 Not having a good day with support today. The user was created using LDAP import. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted May 28, 2019 Share Posted May 28, 2019 @Nick Brailsford Has the user gone in to their profile (cog from the top right hand corner status/picture) and updated their personal regional settings? Cheers Martyn Link to comment Share on other sites More sharing options...
Nick Brailsford Posted May 28, 2019 Author Share Posted May 28, 2019 Thank you that has resolved the issue. Link to comment Share on other sites More sharing options...
Victor Posted May 29, 2019 Share Posted May 29, 2019 22 hours ago, Nick Brailsford said: Not having a good day with support today. @Nick Brailsford - May I ask why is that? Link to comment Share on other sites More sharing options...
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