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Self Service Portal Questions


David Longley
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When you log into the 'Service' self service portal what is the search criteria which appears above 'my active requests' ? Each time i type anything is get:

We were unable to find any results that matched your search. Click below to return to the My Services Home Page or try searching using a different word or phrase.

 Return to My Services Home page
 
 
 
Also, in the portal, when i click on My Services (top right corner), nothing happens or loads up. Is that correct? 
 

image.png

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Hi @David Longley

What you are seeing here is a federated search on self service.  It is looking for matches too:

* Known Issues  

* FAQ's 

* Services 

* Catalog Items

* Existing requests 

Which match the search term, against services which you are subscribed too. If no results are returned you will see the image you shared and i am showing below:

 

image.png

If there are matches it will appear something like this:

image.png

The second issue may be related to the first.  If you are not subscribed too any services this would explain why you get no results when searching on content, and why no services would load when you click on My Services.

If you had subscribed services you would be taken to the view of them, like below. 

image.png

Is it possible to check if you are subscribed too any services?

 

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@David Longley gald we're getting there for you.

For your TEST SERVICE is this set to Portal Visibility ON (blue part of the slider)?

image.png

Under the Request Configuration tab in the service for each request type is the Enable toggle on?

Are the catalog items against the service marked as either Portal facing or Both?

 

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  • 3 weeks later...

@AWeaire i believe it is only the customer of the request, but let me ask the question internally as too if it's intensional.  I can see why  a user who has the rights to see the requests of the organisation, can already see them in the list view, but not via search, may find this a little confusing. 

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