Email organisation primary contact

[HHH]

In an organisation one or more contacts can be flagged as primary contact.

Is there a BPM node to email organisation primary contact(s) that can be added for example on excalation of a request?

[Daniel Dekel]

Hi @HHH,

First, a correction, an organisation can only have one primary contact and is not mandatory, so it might not be set.

Regarding the BPM operation to send an email, yes, it can be added. I will add a change request to our list. Not sure it will be done soon but I'll will keep you updated.

Thanks,

Daniel.

[TrevorHarris]

Hi,

Just to update here, a BPM operation Email Primary Contact is now available for the Organization Entity in Hornbill Collaboration Application, please see image for example of how to use

Thanks

Trevor Harris

[HHH]

Thanks @TrevorHarris
Just a follow up question.
What happens if this node is invoked and the customer organisation in question does NOT have a primary contact?

[TrevorHarris]

@HHH

There will be no email sent and the outcome param will be set to failure and the failureReason param will be set to No Primary Contact so you will be able to handle this in the BPM if necessary.

Thanks

Trevor