Custom Request form for different Catalog Items?

[Guest Paul Alexander]

I thought I'd seen this requested before, but I can't find it!

We have a few different Catalog Items using the same Service.

One of these Catalog Items has a request which will be asking up to around 20 questions.....every one of which COULD need to be changed within the lifespan of the ticket. These changes could come around at any point in the process, so the only way I can see of allowing this to happen is to have a custom form for the Service which shows all of the 'custom fields' and to give analysts the rights to amend these details on the fly. 

I'm sure this will work fine.....however, it then means that this custom form will be shown for ALL the other Catalog Items under that service....which we don't want. 

We could create a new Service and just have this one offering related to it, but I'd really rather not do that.

Is there any chance of having the option of using a custom request form per catalog item rather than per Service? 

 

thanks

 

[Victor]

@Paul Alexander - I think @James Ainsworth and/or @Steven Boardman would be best to advise on this...

[Guest Paul Alexander]

@Steven Boardmanor @James Ainsworth - any thoughts on this please?

thanks

[James Ainsworth]

Hi Paul,

There has been some consideration with having the ability to create Request Templates that could be used in a number of areas.  There are no current plans to implement this, but hopefully something that can be considered in the future.