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Custom Request form for different Catalog Items?

Guest Paul Alexander

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Guest Paul Alexander

I thought I'd seen this requested before, but I can't find it!

We have a few different Catalog Items using the same Service.

One of these Catalog Items has a request which will be asking up to around 20 questions.....every one of which COULD need to be changed within the lifespan of the ticket. These changes could come around at any point in the process, so the only way I can see of allowing this to happen is to have a custom form for the Service which shows all of the 'custom fields' and to give analysts the rights to amend these details on the fly. 

I'm sure this will work fine.....however, it then means that this custom form will be shown for ALL the other Catalog Items under that service....which we don't want. 

We could create a new Service and just have this one offering related to it, but I'd really rather not do that.

Is there any chance of having the option of using a custom request form per catalog item rather than per Service? 




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