Automatic Ticket Linking

[PeterL]

Hello, 

I was wondering if anyone could help. I am currently trying to look at a way to automatically link one ticket to another within the BPM. This is to allow a new existing standard change to be linked automatically to the main existing standard change request without a human task. Does anyone know if this is possible. Thanks.

[Victor]

@PeterL - in the BP you can raise a new linked request and update or resolve an existing linked request. It is not possible to link a request with another via BP.

[PeterL]

@Victor is it yet possible to auto link a ticket via a BP using a value from a simple list?
For example we have a list that has changes on their that we count as standard and would like to raise again and again but have the new ones link to the original. The new tickets we raise already pull in all the summary and description details but it does not auto link. 

[PeterL]

[Steve Giller]

On 5/18/2023 at 1:54 PM, PeterL said:

is it yet possible to auto link a ticket via a BP using a value from a simple list?

I'm not aware that this method will ever be possible.

One way to achieve this would be to bookmark the standard changes, then open them as required and raise a Linked Request from that view.