Service and catlog item IDs

[Izu]

How do we retrieve the service and catalog item IDs (i.e. numeric values) from HSM as I do require these for the API Scheduler config file?

Rgds,

Izu

[Steven Boardman]

Hi @Izu if you have access to database direct in the admin console you can find these in the h_itsm_service_catalog table (catalog id and service id for each catalog item)

Likewise just h_itsm_services if you only want the service id's.

You  may need to enable the following setting in the admin console to see the database direct option under Home > System > Data

Alternatively on the service portal, you can go to each catalog item and look at the URL and get these id's

 

In this case 15 being the service and 65 the catalog item for the catalog item i have navigated too. 

 

Hope that helps

Steve