HHH Posted January 7, 2019 Share Posted January 7, 2019 Hi If the timeline is updated by the system for example by email routing rules the visibilty of that timeline post cannot be changed by the analysts. That's those updated by the system autoresponder This was possible before. We default visibilty to customer but in certain cases we don't want to show for example internal emails to the customer. Link to comment Share on other sites More sharing options...
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