Change request details- customer portal

[J_Tamburrini]

Good Morning All,

Is there a way to get the following fields on the details to show on the self service portal?

I know that the summary and description fields are set to primary but i cant see how i would go about making the others appear on the customer portal ?
we want to use this instead or building a form - however if not possible, i will transpose all to a custom form and  create our own progressive capture as we are currntly using the default.

 

[Martyn Houghton]

@J_Tamburrini

I do not believe this is currently possible, but the ability to determine if a custom field is displayed on the Customer Portal would be a great addition, but would require Hornbill to undertake development to do this.

Only workaround I can see would be output the information as a Timeline update via the BPM, which would allow you to inserted a formatted timeline update incorporating the answers to the PC Question and any other custom fields you have.

Cheers

Martyn