Lyonel Posted December 12, 2018 Share Posted December 12, 2018 Hi, Is it possible to extend the list of fields available when retrieving the request details in a BPM? What I am trying to achieve is detecting if the customer has closed the request him/herself via the self service portal. The idea is to send the customer an email to tell him that: she / he did not respond in the last 3 working days so we closed the call on his / her behalf she / he has 20 days left to provide some feedback. The ultimate goal is to get people to log onto the service portal a lot more often. One of the method to do it is like so: I would like to compare Flowcodes -> Customer to Flowcodes -> Closed By? Is that something you can help me with? I am happy with another new field too! Whatever is the easiest solution really Link to comment Share on other sites More sharing options...
Lyonel Posted January 16, 2019 Author Share Posted January 16, 2019 bump Link to comment Share on other sites More sharing options...
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