Asset import fails - [ERROR] Database Query Error: driver: bad connection

[Giuseppe Iannacone]

can you please tell us why the query is failing for laptop and desktop? and also if i retry i have different result...

[Giuseppe Iannacone]

Can someone support us? we are close to a go-live and need this feature as soon as possible.

[Steven Boardman]

@Giuseppe Iannacone i'll see if i can get someone to assist here 

[Guest Paul Davis]

Hi Giuseppe, 

Sorry we didn't notice this earlier. Someone from Support will be in touch directly very shortly. For future reference, there is no service level for items raised on the forums and for a guaranteed swift reply, an enhanced Success Plan, like Premier Success is required. Issues can then be raised on our website at  https://www.hornbill.com/support/ . You do subscribe to this service and so I have gone ahead and raised a request for you. You can also track the progress of your requests on our Success Portal at https://success.hornbill.com/hornbill/