Martyn Houghton Posted October 18, 2018 Share Posted October 18, 2018 Linked to my earlier post below, when raising a new Known Error via the BPM Request - Log Request node can it be extended to allow for the specification of Root Cause and Workaround text, given that you should know these values when raising them from a problem request. Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted November 14, 2018 Share Posted November 14, 2018 Hi Martyn, We do have a change in this backlog to cover this requirement. I'll add you to the change. Not scheduled with development yet, but I'll update this post as it progresses. Link to comment Share on other sites More sharing options...
James Ainsworth Posted March 1, 2021 Share Posted March 1, 2021 Hi Martyn, I'm pleased to let you know that the above requirement is now available in Service Manager build 2164 and newer. In addition to this, a Root Cause field has been added to Problem Records, so you will be able to use variables from your problem records in order to populate both Workaround and Root Cause when creating your KE. Hope this helps. Regards, James Link to comment Share on other sites More sharing options...
Martyn Houghton Posted March 2, 2021 Author Share Posted March 2, 2021 @James Ainsworth That's great. Cheers Martyn Link to comment Share on other sites More sharing options...
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