Request - Log Request (Known Error) - Root Cause and Workaround

[Martyn Houghton]

Linked to my earlier post below, when raising a new Known Error via the BPM Request - Log Request node can it be extended to allow for the specification of Root Cause and Workaround text, given that you should know these values when raising them from a problem request.

Cheers

Martyn

[James Ainsworth]

Hi Martyn,

We do have a change in this backlog to cover this requirement.  I'll add you to the change.  Not scheduled with development yet, but I'll update this post as it progresses.

[James Ainsworth]

Hi Martyn,

I'm pleased to let you know that the above requirement is now available in Service Manager build 2164 and newer.  In addition to this, a Root Cause field has been added to Problem Records, so you will be able to use variables from your problem records in order to populate both Workaround and Root Cause when creating your KE.

Hope this helps.

Regards,

James

[Martyn Houghton]

@James Ainsworth

That's great.

Cheers

Martyn