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Request - Log Request (Known Error) - Root Cause and Workaround

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  • 2 years later...

Hi Martyn,

I'm pleased to let you know that the above requirement is now available in Service Manager build 2164 and newer.  In addition to this, a Root Cause field has been added to Problem Records, so you will be able to use variables from your problem records in order to populate both Workaround and Root Cause when creating your KE.

Hope this helps.



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