davidrb84 Posted September 5, 2018 Share Posted September 5, 2018 We are currently experiencing an error when logging jobs. "Failed to log request" Previously we had issues showing a harry hornbill error. Is there a systemic issue? Link to comment Share on other sites More sharing options...
Victor Posted September 5, 2018 Share Posted September 5, 2018 @davidrb84 - there was a temporary issue in our infrastructure which affected your instance I'm afraid. It was only for a few minutes, all should be working fine now. Link to comment Share on other sites More sharing options...
davidrb84 Posted September 5, 2018 Author Share Posted September 5, 2018 sorry @Victor same errors here. Link to comment Share on other sites More sharing options...
Victor Posted September 5, 2018 Share Posted September 5, 2018 @davidrb84 - strange, your instance is definitely up an running without any issues (as far as I see)...perhaps try and log off and log back on? Link to comment Share on other sites More sharing options...
davidrb84 Posted September 5, 2018 Author Share Posted September 5, 2018 @Victor still getting failed to log requests unfortunately, have logged out and back in Link to comment Share on other sites More sharing options...
Stephen Christopher Posted September 5, 2018 Share Posted September 5, 2018 When inspecting via Chrome console, the exact error message returned is "Could Not Insert Activity Record" Link to comment Share on other sites More sharing options...
davidrb84 Posted September 5, 2018 Author Share Posted September 5, 2018 by way of an update, looks like it's logging the job but no HUD or diary entries, I suspect maybe no BPM initiated as not assigned when for this type of request I was expect it to be assigned to me (as the logger) Link to comment Share on other sites More sharing options...
davidrb84 Posted September 5, 2018 Author Share Posted September 5, 2018 Hi @Victor, still seem to be getting this error sir, anything else I can provide to assist? Link to comment Share on other sites More sharing options...
Victor Posted September 5, 2018 Share Posted September 5, 2018 @davidrb84 - apologies, I am still looking into this... besides this error, everything else is ok? Link to comment Share on other sites More sharing options...
davidrb84 Posted September 5, 2018 Author Share Posted September 5, 2018 @Victor when using 'email' update within a request there's no error but no timeline update is added. Not sure if this helps. Link to comment Share on other sites More sharing options...
Victor Posted September 5, 2018 Share Posted September 5, 2018 @davidrb84 - thanks. we're looking into it. will come back to you asap. Link to comment Share on other sites More sharing options...
dwalby Posted September 5, 2018 Share Posted September 5, 2018 This is one of a number of symptoms our instance is experiencing, more detail in my post here: Link to comment Share on other sites More sharing options...
Victor Posted September 5, 2018 Share Posted September 5, 2018 @davidrb84 - once again, apologies, all issues should be fixed in your instance @dwalby - the symptoms you reported are not related to this specific issue and is something that is being looked into separately... Link to comment Share on other sites More sharing options...
davidrb84 Posted September 5, 2018 Author Share Posted September 5, 2018 thanks @victor looks good from here, are you able to give us a clue as to the cause? Link to comment Share on other sites More sharing options...
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