HHH Posted August 20, 2018 Share Posted August 20, 2018 I need some guidance here. Is there a way to raise a linked request from within the BPM. What I'm trying to achieve is this: There is a human task in the incident BPM "Development Needed" which, when completed with Yes, sends the relevant development information to Jira through the integration tool. Since I don't want to keep the incident open (SLA's) until the whatever version of the application the bug will be fixed in, I want to create a linked Change Request to which the development information is sent and then resolve the Incident. The change then automatically creates the Jira through Integration Bridge ad stays open for future communication with customer. That way the customer can see any updates and time is no longer a factor as well as the reuest list becomes less cluttered and processes are kept. Win, win for all. So is there a node for "raise new linked change"? Link to comment Share on other sites More sharing options...
Victor Posted August 20, 2018 Share Posted August 20, 2018 4 minutes ago, HHH said: is there a node for "raise new linked change"? @HHH have a look here: https://wiki.hornbill.com/index.php/Service_Manager_Business_Process_Workflow (scroll down to "Log Requests" section). What is not mentioned on the wiki is that you do have an option to "Raise New Change" and the newly raised request will be automatically linked (the wiki needs a bit of updating here). 1 Link to comment Share on other sites More sharing options...
HHH Posted August 20, 2018 Author Share Posted August 20, 2018 Thanks @Victor A follow up question. I had to rearrange the steps in the BPM moving the task in the flow and now I get reference warnings later in the flow from nodes referencing the task since the UID of the task has changed. Is this a bug or a feature? Link to comment Share on other sites More sharing options...
Victor Posted August 20, 2018 Share Posted August 20, 2018 @HHH if you recreated the task (when you moved it) then it will get a new ID. This is a feature (i.e. intended/expected behavior) Link to comment Share on other sites More sharing options...
HHH Posted August 20, 2018 Author Share Posted August 20, 2018 Just now, Victor said: @HHH if you recreated the task (when you moved it) then it will get a new ID. This is a feature (i.e. intended/expected behavior) @Victor Is it recreated if I rename a button (Outcome)? Link to comment Share on other sites More sharing options...
Victor Posted August 20, 2018 Share Posted August 20, 2018 @HHH no, only if you recreate the task (task gets recreated even if you copy paste)... Link to comment Share on other sites More sharing options...
HHH Posted August 20, 2018 Author Share Posted August 20, 2018 9 minutes ago, Victor said: @HHH no, only if you recreate the task (task gets recreated even if you copy paste)... @Victor I cut and pasted, so that must be it. Thanks for the information. Link to comment Share on other sites More sharing options...
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