Paul Alexander Posted August 16, 2018 Share Posted August 16, 2018 I have full access to a particular mailbox (our HR Admin mailbox). However, a ticket has been updated via email, which has added an item on the timeline, but when I (or anyone else) tries to view the email from the ticket, we get this: When I do a search for this email in the mailbox, it isn't found, although other emails which were sent earlier in the tickets' lifecycle CAN be found. Any ideas please? Link to comment Share on other sites More sharing options...
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