SJEaton Posted July 6, 2018 Share Posted July 6, 2018 Hi I was wondering if reasons that are entered in activities when they are completed can be pulled into auto-emails afterwards? Are they are variable that can be pulled through? Sam Link to comment Share on other sites More sharing options...
Steven Boardman Posted July 6, 2018 Share Posted July 6, 2018 Hi @SJEaton You would need to include the activity reason in a custom request field in order to include it in an email templates Steve Link to comment Share on other sites More sharing options...
SJEaton Posted July 6, 2018 Author Share Posted July 6, 2018 Hi @Steven Boardman, is there a way of converting the reason entered in the activity into a custom request field? Link to comment Share on other sites More sharing options...
Steven Boardman Posted July 6, 2018 Share Posted July 6, 2018 @SJEaton you can just use the update request > custom fields after the task and use the variable picker and inject the Completion Details into the custom field of choice Steve Link to comment Share on other sites More sharing options...
SJEaton Posted July 6, 2018 Author Share Posted July 6, 2018 Fab! Thanks Link to comment Share on other sites More sharing options...
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