Martyn Houghton Posted April 18, 2018 Share Posted April 18, 2018 When a customer (contact or coworker) adds an attachment to the request via the portal, a timeline entry is created. It would be useful, especially where you have a large number of attachements on a request, to be be able to open the attachment directly from the 'More Actions' drop down on the timeline entry itself. Cheers Martyn Link to comment Share on other sites More sharing options...
Lyonel Posted April 18, 2018 Share Posted April 18, 2018 +1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted April 18, 2018 Share Posted April 18, 2018 Thanks for your post. We do have a change in our backlog to provide a link in the Timeline entry to open the attachment. I'll update this post when this is closer to being available. Regards, James Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 22, 2018 Share Posted October 22, 2018 @Martyn Houghton @Lyonel Attachments are now listed in the Timeline entries as a hyperlink so that they can be opened without having to go to the attachments section. Regards, James 2 Link to comment Share on other sites More sharing options...
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