Josh Bridgens Posted March 17, 2018 Share Posted March 17, 2018 I am currently trying to clear down our "test" requests that have been logged ready for our Go-Live, I am having some problems with the Clean Utility, I have checked the credentials it is using to login are correct by logging into the admin account myself, however as I go through the utility, it prompts that "there are no requests to delete." and promptly closes. I have attached my json file, Any help would be appreciated as we would like to go live very soon! conf.json Link to comment Share on other sites More sharing options...
Josh Bridgens Posted March 17, 2018 Author Share Posted March 17, 2018 Below is the error message I receive: Link to comment Share on other sites More sharing options...
Lyonel Posted March 18, 2018 Share Posted March 18, 2018 @Josh Bridgens read this wiki page: https://wiki.hornbill.com/index.php/Hornbill_Clean_Utility your json is wrong I think. RequestServices should be empty, like RequestTypes 1 Link to comment Share on other sites More sharing options...
Victor Posted March 19, 2018 Share Posted March 19, 2018 @Josh Bridgens it might be that you need to Remove "RequestReferences" as well... Try the utility with this file: conf_new.json 1 Link to comment Share on other sites More sharing options...
Josh Bridgens Posted March 22, 2018 Author Share Posted March 22, 2018 Got it working Monday Morning and we are officially live! Many Thanks @Victor and @Lyonel For the help. Much appreciated. 1 Link to comment Share on other sites More sharing options...
Victor Posted March 22, 2018 Share Posted March 22, 2018 @Josh Bridgens fantastic news! Happy days! 1 Link to comment Share on other sites More sharing options...
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