Error while resolving a request

[Giuseppe Iannacone]

I was resolving a Service Request and i received this error,

- can you explain me why?

- do we have to expect an impact on other requests?

[Victor]

@Giuseppe Iannacone 

1 hour ago, Giuseppe Iannacone said:

can you explain me why?

Because of a defect in the resolve operation. I'll ask our dev team to have a look at it.

1 hour ago, Giuseppe Iannacone said:

do we have to expect an impact on other requests?

Due to the specific circumstances of the error, I do not expect it to occur on other requests but the possibility is there. In case you experience this specific error again you can use the "BP Restart" function which should remove the error:

[Giuseppe Iannacone]

@Victor thank you, let me know when it would be solved by the dev team

[James Ainsworth]

Hi @Giuseppe Iannacone

It looks like our development have provided a fix for the issue in the resolve operation.  This will become available in one of the next few updates to Service Manager.

Regards,

James

[Giuseppe Iannacone]

@James Ainsworth thank you for the update