email issue

[Giuseppe Iannacone]

We made no changes to our configuration but today hornbill is unable to download email from our 365 mailbox

could you please advise what to check?

we are able to send email from hornbil

 

[Keith Stevenson]

Giuseppe,

Thanks for the post. The error message is stating that Outlook  cannot verify the Login credentials supplied. This may occur as the account has changed or password expired. 

This is a MS office account error.

You should be able to confirm this with your Office365 Admin

Kind regards

 

[Giuseppe Iannacone]

thank you for the quick reply

i will check on our side

[Giuseppe Iannacone]

the password is not expired and I'm able to connect to the mailbox from the Outlook365 portal.

any suggestion?

[Keith Stevenson]

Giuseppe,

Thanks for the reply. From the logs we can see that this stopped working at 00:10 this morning. Can you confirm that you can login to Outlook Portal as servicedesk@datalogic.com (rather than login as another user and switch to the mailbox).

If so then re-entering the Password on the mail connector properties in Hornbill Admin might resolve this.

 

Kind regards

Keith Stevenson

[Giuseppe Iannacone]

@Keith Stevenson i confirm that we are able to login into outlook portal. also i've tried to reenter the password with no luck. I've opened a support request also with microsoft.

[James Ainsworth]

Just a thought and a shot in the dark.  I've seen issues before with applications connecting to email servers where the email server has been set up with two step (multi-factor) authentication.  If two step authentication has been enabled on Office 365 then an App Password needs to be created for non-browser clients.

Regards,

James

[Giuseppe Iannacone]

i believe the issue was on the microsoft side... we did nothing and fortunately everything has started to work back again. Thanks for the support, at this stage i would consider Hornbill not be an involved party.