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email issue


Giuseppe Iannacone
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Giuseppe,

Thanks for the post. The error message is stating that Outlook  cannot verify the Login credentials supplied. This may occur as the account has changed or password expired. 

This is a MS office account error.

You should be able to confirm this with your Office365 Admin

Kind regards

 

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Giuseppe,

Thanks for the reply. From the logs we can see that this stopped working at 00:10 this morning. Can you confirm that you can login to Outlook Portal as servicedesk@datalogic.com (rather than login as another user and switch to the mailbox).

If so then re-entering the Password on the mail connector properties in Hornbill Admin might resolve this.

 

Kind regards

Keith Stevenson

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Just a thought and a shot in the dark.  I've seen issues before with applications connecting to email servers where the email server has been set up with two step (multi-factor) authentication.  If two step authentication has been enabled on Office 365 then an App Password needs to be created for non-browser clients.

Regards,

James

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