Notifications on Re-assignment

[SJEaton]

Hi

If a request is re-assigned to another analyst, is there a way of sending an email notification to the newly assigned request owner?

Sam

[Steven Boardman]

Hi Sam

You can choose the notification options when a request is assigned / re-assigned to another owner or team, these settings are as follows, you can choose email only, hornbill only, or both for assignment ( in Hornbill and in the terms of notifications assignment also means re-assignment ).  You will see separate options for owner and team assignment in the application settings.

Regards

Steve

 

[SJEaton]

Thanks Steve