Document Linking to ticket

[gwynne]

Hello

I noticed in your new project management app that you have the ability to link in docs from the doc library. Is it possible to copy this feature into service manager, this would help with job resolution as we could see what info was used to resolve the call easily also if other staff can help they can link already published documents into the job.

 

G

[Michael Sharp]

@gwynne, few ways we do this:

1. Custom buttons with URLs to Document Manager
2. URL contained within a task generated at relevant stages of the process
3. Add the document as an FAQ to the service if this should be referenced by the customer

Regards,

Mike.

[James Ainsworth]

Hi @gwynne

As a result of the work that was done in Project Manager, we are also currently working on adding this same component onto a Request.  As this is currently under development, you should see it in one of the upcoming releases over the next few weeks provided that there are no issues found during testing.

Regards,

James