Request Profile chosen by customer

[HHH]

We currently have set up a request profile for tickets that is used in reporting. It's a multi level list.

Is it possible to acccess this through the progressive capture and have the customer choose profile directly in the portal?

[Steven Boardman]

Hi @HHH

You can include the Request Category progressive capture form in your progressive capture flow to prompt a customer to pick a category in the portals as shown below.

Hope that helps 

Steve

 

[HHH]

Thanks, I was looking at custom forms. Sometimes it's easier than you think.