Unable to apply email to Request

[Keith]

Hi,

I have a problem trying to assign incoming email to a request. I click the Apply to Request button and nothing happens. 

 

 

[David Hall]

Hi @Keith

Sorry to hear that,  just investigating now and will update you when I know more.

Regards,

Dave.

[David Hall]

Hi @Keith

Apologies, it would seem that we have had an issue with the file caching following your update yesterday which has meant that a broken version of the file needed for applying emails has been cached hence the issue you are experiencing.  We are working to clear the cache issue and as soon as I can confirm it is fixed I will let you know.

Regards,

Dave.

[David Hall]

Hi @Keith

As far as I can tell the cache issue has now been cleared, so if you could give it a refresh and try it again now and let me know if you still have any issues.

Regards,

Dave.

[Keith]

Hi @David Hall Thanks for your help. However the problem still persists.

Could you have another look please.

Regards

 

Keith