Keith Posted September 6, 2017 Share Posted September 6, 2017 Hi, I have a problem trying to assign incoming email to a request. I click the Apply to Request button and nothing happens. Link to comment Share on other sites More sharing options...
David Hall Posted September 6, 2017 Share Posted September 6, 2017 Hi @Keith Sorry to hear that, just investigating now and will update you when I know more. Regards, Dave. Link to comment Share on other sites More sharing options...
David Hall Posted September 6, 2017 Share Posted September 6, 2017 Hi @Keith Apologies, it would seem that we have had an issue with the file caching following your update yesterday which has meant that a broken version of the file needed for applying emails has been cached hence the issue you are experiencing. We are working to clear the cache issue and as soon as I can confirm it is fixed I will let you know. Regards, Dave. Link to comment Share on other sites More sharing options...
David Hall Posted September 6, 2017 Share Posted September 6, 2017 Hi @Keith As far as I can tell the cache issue has now been cleared, so if you could give it a refresh and try it again now and let me know if you still have any issues. Regards, Dave. Link to comment Share on other sites More sharing options...
Keith Posted September 7, 2017 Author Share Posted September 7, 2017 Hi @David Hall Thanks for your help. However the problem still persists. Could you have another look please. Regards Keith Link to comment Share on other sites More sharing options...
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