Strange Error

[Steve Giller]

I appear to be getting errors on a number of newly-logged calls, but hitting the 'Restart from last step' icon has fixed them all.

Are there any known issues that might cause this - obviously it's not a major problem with such a simple fix, but it is an annoyance!

[Guest Ehsan]

@DeadMeatGF

Does it relate to a specific action (e.g. an email is sent to the Request's customer after it is logged)? Could you please provide us with a screenshot of the error that you're presented with, then opening a Request?

[Steve Giller]

Next time I get one I'll grab screeshots and logs.
Didn't think to grab them so far as it's the first day of the new term and things are a bit hectic!

[Guest Ehsan]

Cheers Steve. Sure, could imagine

[Steve Giller]

I have also applied today's update in case that is a magic fix!

[Steve Giller]

Not sure if this is related, but rather than start a new thread:
Got this error when trying to change from my default site, I can link the default OK, but can't change it.

[Steve Giller]

 This is a screengrab of the error on a colleague's machine, the restart did not work for them, but did for me.

 

[Guest Ehsan]

@DeadMeatGF We will look at the issue with Site form.

In relation to the BPM error, that perhaps works for you as you've more roles than your colleague. We will take a look - this shouldn't fail.

[Steve Giller]

I'm sure you always hear this, but we've not changed anything!
Well, I haven't, and no-one else should have, as they don't know what they're doing

[Guest Ehsan]

I don't believe you Steve. There must be a loose unplugged Network cable somewhere  

[Steve Giller]

I don't doubt that - with the new students arriving we will have a number of misplaced cables etc.

[Guest Ehsan]

I created a Business Process that assigns Request to a team. I tried this as a user with "Incident Management User" and "Collaboration Role" - I couldn't recreate the error. I also tried the same step as a Service Portal and Customer Portal user and again I couldn't recreate the error. Could you ask your colleague to logout/login again - raise a new Request and then check if they can still recreate the error?  

[Guest Chaz]

@DeadMeatGF we have a fix for the issue around Sites in Progressive Capture. Should have that out to you later today.

[Steve Giller]

Thanks @Chaz

[Guest Chaz]

@DeadMeatGF if you update the app, the issue with Progressive Capture will be sorted. We've not been able to replicate the error you've been experiencing, if there are any replication steps let us know and we can look into it some more.

[Steve Giller]

I've not had more requests that required a restart - maybe the update helped, maybe whatever glitch was at our end fixed itself, but fingers crossed.
I've updated Service Manager and the PC issue is fixed.