Steve Giller Posted September 4, 2017 Share Posted September 4, 2017 I appear to be getting errors on a number of newly-logged calls, but hitting the 'Restart from last step' icon has fixed them all. Are there any known issues that might cause this - obviously it's not a major problem with such a simple fix, but it is an annoyance! Link to comment Share on other sites More sharing options...
Guest Ehsan Posted September 4, 2017 Share Posted September 4, 2017 @DeadMeatGF Does it relate to a specific action (e.g. an email is sent to the Request's customer after it is logged)? Could you please provide us with a screenshot of the error that you're presented with, then opening a Request? Link to comment Share on other sites More sharing options...
Steve Giller Posted September 4, 2017 Author Share Posted September 4, 2017 Next time I get one I'll grab screeshots and logs. Didn't think to grab them so far as it's the first day of the new term and things are a bit hectic! Link to comment Share on other sites More sharing options...
Guest Ehsan Posted September 4, 2017 Share Posted September 4, 2017 Cheers Steve. Sure, could imagine Link to comment Share on other sites More sharing options...
Steve Giller Posted September 4, 2017 Author Share Posted September 4, 2017 I have also applied today's update in case that is a magic fix! Link to comment Share on other sites More sharing options...
Steve Giller Posted September 4, 2017 Author Share Posted September 4, 2017 Not sure if this is related, but rather than start a new thread: Got this error when trying to change from my default site, I can link the default OK, but can't change it. Link to comment Share on other sites More sharing options...
Steve Giller Posted September 4, 2017 Author Share Posted September 4, 2017 This is a screengrab of the error on a colleague's machine, the restart did not work for them, but did for me. Link to comment Share on other sites More sharing options...
Guest Ehsan Posted September 4, 2017 Share Posted September 4, 2017 @DeadMeatGF We will look at the issue with Site form. In relation to the BPM error, that perhaps works for you as you've more roles than your colleague. We will take a look - this shouldn't fail. Link to comment Share on other sites More sharing options...
Steve Giller Posted September 4, 2017 Author Share Posted September 4, 2017 I'm sure you always hear this, but we've not changed anything! Well, I haven't, and no-one else should have, as they don't know what they're doing Link to comment Share on other sites More sharing options...
Guest Ehsan Posted September 4, 2017 Share Posted September 4, 2017 I don't believe you Steve. There must be a loose unplugged Network cable somewhere Link to comment Share on other sites More sharing options...
Steve Giller Posted September 4, 2017 Author Share Posted September 4, 2017 I don't doubt that - with the new students arriving we will have a number of misplaced cables etc. Link to comment Share on other sites More sharing options...
Guest Ehsan Posted September 4, 2017 Share Posted September 4, 2017 I created a Business Process that assigns Request to a team. I tried this as a user with "Incident Management User" and "Collaboration Role" - I couldn't recreate the error. I also tried the same step as a Service Portal and Customer Portal user and again I couldn't recreate the error. Could you ask your colleague to logout/login again - raise a new Request and then check if they can still recreate the error? Link to comment Share on other sites More sharing options...
Guest Chaz Posted September 4, 2017 Share Posted September 4, 2017 @DeadMeatGF we have a fix for the issue around Sites in Progressive Capture. Should have that out to you later today. Link to comment Share on other sites More sharing options...
Steve Giller Posted September 4, 2017 Author Share Posted September 4, 2017 Thanks @Chaz Link to comment Share on other sites More sharing options...
Guest Chaz Posted September 5, 2017 Share Posted September 5, 2017 @DeadMeatGF if you update the app, the issue with Progressive Capture will be sorted. We've not been able to replicate the error you've been experiencing, if there are any replication steps let us know and we can look into it some more. Link to comment Share on other sites More sharing options...
Steve Giller Posted September 5, 2017 Author Share Posted September 5, 2017 I've not had more requests that required a restart - maybe the update helped, maybe whatever glitch was at our end fixed itself, but fingers crossed. I've updated Service Manager and the PC issue is fixed. Link to comment Share on other sites More sharing options...
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