Jump to content

Log problem in Business Process


Recommended Posts

Hi all,

I was looking at some of our internal processes recently and was trying to find ways to improve and automate using Hornbill. I was very excited to see Entity -> Requests -> Log Request as this seemed to answer an issue we're having with linking our Major Incident and Problem Management processes but sadly, there is no log new problem task, only incident and Service Request.

Is there any reason why problem and known errors were omitted? Are there any plans to introduce them?



Link to comment
Share on other sites

Hi Chris,

Thanks for your post.

There wan't any particular reason for omitting problems and known errors other than progressing features in an iterative fashion to obtain feedback and assure that features are being used and developed in the right direction.  This feature was original provided as a proof of concept and as we see the interest in the feature grow,  we will extend it further.

We do have a change in our backlog to introduce Problems and Known Errors and we will be sure to update this post as they progress.




Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...