Log problem in Business Process

[chrisnutt]

Hi all,

I was looking at some of our internal processes recently and was trying to find ways to improve and automate using Hornbill. I was very excited to see Entity -> Requests -> Log Request as this seemed to answer an issue we're having with linking our Major Incident and Problem Management processes but sadly, there is no log new problem task, only incident and Service Request.

Is there any reason why problem and known errors were omitted? Are there any plans to introduce them?

Thanks

Chris

[James Ainsworth]

Hi Chris,

Thanks for your post.

There wan't any particular reason for omitting problems and known errors other than progressing features in an iterative fashion to obtain feedback and assure that features are being used and developed in the right direction.  This feature was original provided as a proof of concept and as we see the interest in the feature grow,  we will extend it further.

We do have a change in our backlog to introduce Problems and Known Errors and we will be sure to update this post as they progress.

Regards,

James

    

[chrisnutt]

Thanks, James.

It will be very useful to me so I'll keep an eye out.

Chris